Belkin Tales Holidays Cancellation Policy
1. Cancellation by you
If you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only be effective when we receive written confirmation from you that you wish to cancel. If you cancel a trip:
a) 56 days or more prior to departure, we will hold your deposit amount as a credit (Deposit Credit);
b) between 31 and 55 days prior to departure, we charge a cancellation fee of 30% of the total booking cost;
c) between 30 and 15 days prior to departure, we charge a cancellation fee of 60% of the total booking cost; or
d) 14 days or fewer prior to departure, we charge a cancellation fee of 100% of the booking cost.
Any Deposit Credit may not be applied to the same or similar dates of travel.
Note that different cancellation conditions apply to some styles of trips and additional services as set out in the Special Conditions and the Essential Trip Information relating to your trip. You are strongly advised to take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has commenced, we are not obliged to make any refunds for unused services. If you fail to join a trip, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation terms are in addition to fees which may be levied by accommodation providers, travel agents or third-party tour and transport operator fees. Please refer to clause 20 (Liability), which provides more information about your rights under Australian Consumer Law which may apply to your cancellation
2. Cancellation by us
Our trips are guaranteed to depart once they have one fully paid customer unless minimum group size specifically states otherwise (which is stated in the trip page or on our website) and subject to reasonable itinerary changes as described in these Booking Conditions. In the event that we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a refund, unless your trip is cancelled due to a Force Majeure Event (as defined below in clause 9).
3. Cancellations by you or us due to Force Majeure
In addition to the cancellation rights set out above, you have the right to cancel your confirmed holiday before departure, or we may be required to cancel your trip, due to a Force Majeure Event occurring at your holiday destination or its immediate vicinity and significantly affecting the performance of the holiday or significantly affecting the transport arrangements to the destination.
In these circumstances, we can offer you a choice of:
a) a 100% credit of monies paid for your trip; or
b) a refund minus unrecoverable costs.
If the cancellation due to a Force Majeure Event occurs after your trip has commenced, we can offer you a choice of a pro-rata:
a) 100% credit for the days that remain on your trip; or
b) refund minus unrecoverable costs of the days that remain on your trip.
A “Force Majeure Event” includes but is not limited to: acts of God; war; civil commotion; riot; blockade or embargo; fire; explosion; breakdown; union dispute; earthquake; epidemic, pandemic or other health emergency; flood; windstorm or other extreme weather event; lack or failure of courses of supply; passage of any law, order, proclamation, regulation, ordinance, demand, requisition or requirement or any other act of any government authority, beyond the reasonable control of the parties, whether or not foreseeable, which would make it dangerous or not viable for a trip to commence or continue.
In the event of any cancellation, there will be no claim for damages by either party against the other and we are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel